help with lightspeed onsite remote connectin

HELP WITH LIGHTSPEED ONSITE REMOTE CONNECTIN FULL
HELP WITH LIGHTSPEED ONSITE REMOTE CONNECTIN SOFTWARE

I was very clear with the sales team about what I needed for my business. Perhaps there performance reviews are based on quantity of clients 'helped'. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on.

HELP WITH LIGHTSPEED ONSITE REMOTE CONNECTIN SOFTWARE

The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. I have several requests into the programmers at this time.Ĭomments: Implementation was terrible. There are however some upgrades that, although not highly requested, can definitely improve the product. Understandably, when a request is made often, it is pushed up the programmer's priority list. The biggest con is the process used for some software upgrades. One thing has been problems with combos, which we resolved with a workaround. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time.

HELP WITH LIGHTSPEED ONSITE REMOTE CONNECTIN FULL

Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery.Īnd the best part is full integration with our online site, POS, accounting software, and scheduling software.įirst, no POS is perfect, including Lightspeed. With knowledge of Excel, data analytics have been insightful and highly beneficial. The ability to export raw data of every receipt item for every receipt entered has proven invaluable.

Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. We have continued to appreciate the helpful 24 hour customer service team. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software. Staff loves the ease of use of the front end. We are very satisfied with them.Ĭomments: Lightspeed was, is, and will continue to be great for us.

I can’t even think of something I don’t like about Lightspeed. We are very satisfied.Įase of use, ease of setup, always someone to help available 24/7 I highly recommend taking the plunge and starting up with Lightspeed. Once the internet was restored (about a month later), Lightspeed was able to back up all sales and report information from when the internet was out.

We were still able to use Lightspeed despite not being able to connect with the internet thanks to their software and technology. We also recently went through a Hurricane that caused power and internet outrages for extended times in our area. They will do their absolute best to fix every problem you have. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Comments: Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant.

Help with lightspeed onsite remote connectin